Send us feedback or make a complaint
Your feedback helps us provide high-quality services, so we are always happy to hear from you.
You can always expect the best possible standard of service from us. If you’re not happy with our services or the people working with you, you can tell us. We’ll listen carefully to your concerns.
You can give feedback or make a complaint using the form below. You can choose to do this anonymously.
Other ways to give feedback or make a complaint
You can also make a complaint or provide feedback to:
- the Support Worker who is looking after you
- the Residential Coordinator/Supervisor
- contact us on (03) 8551 8888 to talk to a member of our staff
If you don’t feel comfortable making a complaint, someone else can do it on your behalf. This can be anyone you trust, including:
- an advocate
- a family member
- a close friend
- your care worker
- another person you know and trust.
How we’ll manage your complaint
When we get your complaint, we’ll send you an email to let you know we received it. The email will tell you how we will handle your complaint. Then, we’ll investigate your complaint and come up with a plan. We’ll share that plan with you and ask you for your feedback. You can tell us if you’re happy with the proposed solution. If you’re not happy with what we suggest, you can tell us too.
Other contacts for complaints and concerns
If you are not happy with the solution we come up with, you can speak to other organisations such as:
National Disability Advocacy Program
Telephone: 1800 643 787
Email: disabilityadvocacy@dss.gov.au
Website: dss.gov.au
For all NDIS Participants
NDIS Quality and Safeguards Commission
Telephone: 1800 035 544 (free call from landlines) or TTY 133 677.
Interpreters can be arranged
(National Relay Service and ask for 1800 035 544)
Online form: complaint contact form
Website: ndiscommission.gov.au
Victorian Non-NDIS Participants
Disability Services Commissioner
Telephone: 1800 677 342
Website: odsc.vic.gov.au/making-a-complaint
NSW iCare Participants
Telephone: 1300 738 586
Website: www.icare.nsw.gov.au
NT Participants
Health and Community Services Complaints Commission
Telephone: 1800 004 474 or (08) 8999 1969
Website: hcscc.nt.gov.au